Please fill in the following information to extent your warranty to 3 years from the date of purchase:

Information with * is necessary to submit your registration form.

*Full name:

*Country:

    *Email:

    *Platform of purchase:
    Amazon (In which country):
    • United States
    • /
    • Canada
    • /
    • United Kingdom
    • /
    • Germany
    • /
    • France
    • /
    • Italy
    • /
    • Spain
    • /
    • Japan
    • /
    • India
    • /
    • Australia
  • Official Website
  • Others
  • *Date of purchase:

    (Date will be in form of date-month-year as 16-06-2020)

    *Product Model:
    • AFMG01
    • AFMG05

    *Order number:

    Gender:

    Purpose of use:

    (Multiple reasons can be selected)

    • Massage
    • Recovery
    • Cellulite
    • Muscle Building
    • Body shaping

    Cellphone number:

    FAQ
    • Q1: How to find Order ID?
      If you have purchased your addsfit product from Amazon, you can find the “Order ID” by logging into your account, then clicking on the yellow “Order ID” button to find the addsfit item you purchased. An Amazon order ID is a 17-digit number, for example: 206-5575693-3929931.
    • Q2: What is the product model?
      This is a combination of letters and numbers such as AFMG01 that can help us find the exact product you purchased. You can check this information on the back of the product package or in your order history.
    • Q3: Where can I claim warranty?
      Please go to Warranty claim page to fill in the required information. We will get back to you within 12 hours during working days.
    • Q4: Why do I have to submit my email and phone number?
      We only use your information for warranty registration, we do understand your personal information is confidential and we will never disclose it to any third party.
    Warranty Policy

    addsfit warrants to replace or refund for any quality related defects occurred during warranty period. All replacements do not have new warranties but will be covered by the warranties of the original purchases.

    Please note that the following situations are not eligible for warranty claim:
    • Gifts without order ID
    • Refunded purchase
    • Stolen purchase
    • Purchases from unauthorized channel such as second hand deals platforms
    Order Details

    Information with * is necessary to submit your registration form.

    *Order ID:

    *Email Address:

    *Product Model:
    • AFMG01
    • AFMG05

    *Quantity of Defective Products:

    *Warranty Claim Reason:

    *Upload video of the Defective Product(s):

    Upload image of the Defective Product(s):

    *Order Screenshot (include seller information):

    Shipping Address

    Information with * is necessary to submit your registration form.

    *Receiver Name:

    *Street Address Line One:

    Street Address Line Two:
    *City:

    *Post code:

    Phone Number:
    State (Abbreviation if you are from the U.S.):
    *Country:

      FAQ
      • Q1: How to find Order ID?
        If you have purchased your addsfit product from Amazon, you can find the “Order ID” by logging into your account, then clicking on the yellow “Order ID” button to find the addsfit item you purchased. An Amazon order ID is a 17-digit number, for example: 206-5575693-3929931.
      • Q2: What is the product model?
        This is a combination of letters and numbers such as AFMG01 that can help us find the exact product you purchased. You can check this information on the back of the product package or in your order history.
      • Q3: Why should you upload the defective product photo & video?
        This is the most effective method to identify and understand the problem with your defective product. Doing this allows us to improve our product quality so the product problem can be avoided in the future. Also, this is the proof of purchase is required to process your product replacement.
      Register Your Warranty:
      addsfit offers a 12-month warranty for products purchased through authorized channels. Additionally, we offer a 24-month Bonus Warranty Program to all customers that register through addsfit website or addsfit Facebook Page Messenger.
      How to Enroll
      1. Via Facebook Messenger
      Please tap here and we will send you to Facebook Messenger. You can finish the registration within 1 minute by following the simple process.
      For any further questions about our products, you can easily reach us via Facebook Messenger immediately.
      2. Via Email
      If you don’t own a Facebook account, please send us an email containing your order id and email address to register your Bonus Warranty. We will confirm your registration within one business day. Our support team is at your service at support@addsfit.com
      Replacement and Refund Policy
      addsfit warrants to replace or refund any product proven to be defective throughout the warranty period following the purchase with exceptions listed below:
      • Gifts without order ID
      • Refunded purchases
      • Stolen purchases
      • Purchases from unauthorized channels such as second-hand deals platforms, Amazon EU S.a.r.L, etc.
      Please Note:
      All replacement do not have new warranties attached but will be covered by the warranties of the original purchases. Buyers mush provide sufficient proof of purchase. Purchase proofs including order number (order id) made from online purchases or sales invoices made from offline purchases. addsfit may ask for more than one type of purchase proofs and may require returning an item for defection inspection.
      How to Process Your Warranty
      1. Via Facebook Messenger
      We are dedicated to provide a responsive after-sale service for our customers. That is why we have built our online chatting service mechanism.
      Tap here and we will send you to our Facebook Messenger real-time chatting bot and walk you through the warranty claim process within one minute.
      We also have human support standby at Facebook Messenger, so if you find a help needed, please clicking on “Talk to Human” button at Messenger and we will rush to your aid as fast as we can (typically reply within one business day).
      2. Via Email
      If you don’t have a Facebook account, please send us your warranty claim via support email and we will help you solving the problem within one business day. Our support team is at your service at support@addsfit.com
      3. Via Seller Platform
      Customers who bought addsfit products through e-commerce platforms such as Amazon can also contact addsfit directly via respective built-in message channel. Please make sure that you didn't block the sellers' messages.
      determine
      BACK TO TOP
      x