Warranty Info | Register or Claim Your addsfit Product Warranty

Extend Warranty
Claim
Info

Please fill in the following information to extend your warranty to 3 years from the date of purchase:

※

Only addsfit massage gun/base is eligible for extended warranty.

*Full name:

*Country:

*Email:

*Platform of purchase:

Amazon （In which country）:

United States
Canada
United Kingdom
Germany
France
Italy
Spain
Japan
India
Australia
Netherlands

Official Website

Others

*Date of purchase:

(Date will be in form of date-month-year as 16-06-2020)

*Product Model:

AFMG01/AFMG02

AFMG05/AFMG15

AFMG08/AFMG17

AFMG09

AFMG10

*Order number:

Gender:

Male Female

Purpose of use:

(Multiple reasons can be selected)

Massage
Recovery
Cellulite
Muscle Building
Body Shaping

Cellphone number:

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Warranty Policy

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addsfit warrants to replace or refund for any quality related defects occurred during warranty period. All replacements do not have new warranties but will be covered by the warranties of the original purchases.

Please note that the following situations are not eligible for warranty claim:

Gifts without order ID
Refunded purchase
Stolen purchase
Purchases from unauthorized channel such as second hand deals platforms

Order Details

Information with * is necessary to submit your registration form.

*Order ID:

*Email Address:

*Product Model:

AFMG01/AFMG02

AFMG05/AFMG15

AFMG08/AFMG17

AFMG09

AFMG10

*Quantity of Defective Products:

*Warranty Claim Reason:

Upload image of the Defective Product(s):

*Order Screenshot (include seller information):

*Upload video of the Defective Product(s):

Shipping Address

Information with * is necessary to submit your registration form.

*Receiver Name:

*Street Address Line One:

Street Address Line Two:

*City:

*Post code:

Phone Number:

State (Abbreviation if you are from the U.S.):

*Country:

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FAQ

Q1: How to find Order ID?

If you have purchased your addsfit product from Amazon, you can find the “Order ID” by logging into your account, then clicking on the yellow “Order ID” button to find the addsfit item you purchased. An Amazon order ID is a 17-digit number, for example: 206-5575693-3929931.
Q2: What is the product model?

This is a combination of letters and numbers such as AFMG01 that can help us find the exact product you purchased. You can check this information on the back of the product package or in your order history.
Q3: Why should you upload the defective product photo & video?

This is the most effective method to identify and understand the problem with your defective product. Doing this allows us to improve our product quality so the product problem can be avoided in the future. Also, this is the proof of purchase is required to process your product replacement.

addsfit offers a 12-month warranty for products purchased through authorized channels.
Additionally, we offer a 24-month Bonus Warranty Program to all customers that register through addsfit website.

How to Enroll

1. Via Website

Please tap Warranty→Extend Warranty. You can finish the registration within 1 minute by filling the blank.

2. Via Email

If your registration is unsuccessful, please send us an email containing your order id and email address to register your Bonus Warranty. We will confirm your registration within 1-2 business days. Our support team is at your service at info@addsfit.com

Replacement and Refund Policy

addsfit warrants to replace or refund any product proven to be defective throughout the warranty period following the purchase with exceptions listed below:

Gifts without order ID
Refunded purchases
Stolen purchases
Purchases from unauthorized channels such as second-hand deals platforms, Amazon EU S.a.r.L, etc.

Please Note:

All replacement do not have new warranties attached but will be covered by the warranties of the original purchases. Buyers mush provide sufficient proof of purchase. Purchase proofs including order number (order id) made from online purchases or sales invoices made from offline purchases. addsfit may ask for more than one type of purchase proofs and may require returning an item for defection inspection.

How to Process Your Warranty

1. Via Email

Please send us your warranty claim via support email and we will help you solving the problem within 1-3 business days. Our support team is at your service at info@addsfit.com

2. Via Seller Platform

Customers who bought addsfit products through e-commerce platforms such as Amazon can also contact addsfit directly via respective built-in message channel. Please make sure that you didn't block the sellers' messages.

FAQ

Q1: How to find Order ID?

If you have purchased your addsfit product from Amazon, you can find the “Order ID” by logging into your account, then clicking on the yellow “Order ID” button to find the addsfit item you purchased. An Amazon order ID is a 17-digit number, for example: xxx-xxxxxxx-xxxxxxx. If you purchased from addsfit official website, your order ID will be start with # and four-digit numbers in the back, for example: #xxxx.
Q2: What is the product model?

This is a combination of letters and numbers such as AFMG01 that can help us find the exact product you purchased. You can check this information on the back of the product package or in your order history.
Q3: Where can I claim warranty?

Please go to Warranty claim page to fill in the required information. We will get back to you within 1-2 business days
Q4: Why do I have to submit my email and phone number?

We only use your information for warranty registration, we do understand your personal information is confidential and we will never disclose it to any third party.

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